Information you provide:

• Name, phone number, and email address when registering or booking
• Home address and location for service delivery
• Payment information (processed securely by third-party payment gateways)
• Messages and communications submitted through our platform

Information collected automatically:

• Device type, browser, and operating system
• IP address and general location
• Pages visited and actions taken on our platform
• Cookies and similar tracking technologies

• To process and manage your service bookings
• To assign and communicate with verified technicians
• To send booking confirmations, updates, and notifications via SMS or WhatsApp
• To improve our platform and personalize your experience
• To respond to your support queries and complaints
• To comply with legal obligations

We do not sell your personal data. We may share your information with:

• Technicians: Your name, phone number, and address are shared with the assigned technician to enable service delivery.
• Payment processors: For secure payment handling.
• Analytics providers: To help us understand platform usage (anonymized where possible).
• Legal authorities: When required by law or to protect our rights.

We retain your personal data for as long as necessary to provide you our services and comply with legal obligations. You may request deletion of your account and associated data by contacting us at contact@urbanservv.in.

We implement industry-standard security measures to protect your personal information including HTTPS encryption, secure data storage, and restricted access. However, no transmission over the internet is 100% secure, and we cannot guarantee absolute security.

We use cookies to improve your browsing experience, analyze traffic, and personalize content. You can control cookie settings through your browser. Disabling cookies may affect certain features of our platform.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Opt out of marketing communications at any time

To exercise these rights, contact us at contact@urbanservv.in.

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies.

We may update this Privacy Policy periodically. Changes will be posted on this page with an updated date. Your continued use of our services constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy, contact us at:

Email: contact@urbanservv.in